Articles of interest

4 tips to avoid talent drain in the hotel industry

The hotel sector is facing an unprecedented talent drain and employers fear that they will not be able to meet the staffing needs for the peak summer season due to a lack of talent.
High employee turnover has always been a challenge in hotels and restaurants, but now more than ever it has become very difficult for staff to stay in the same job, even for short periods and within a week they are gone.

A sector resistant to change

The big challenge for the hotel industry is to communicate effectively with its employees and thus create bonds and a sense of belonging in order to increase engagement and thereby considerably reduce turnover. This, however, is not as easy as it sounds. It is difficult to communicate with employees because they often do not have access to their personal devices during working hours.
Another challenge is the lack of digitisation, which may well be due to resistance to change, lack of time, prioritisation or even lack of knowledge of tools and processes to make it possible, among other factors. Typically, these companies do not have comprehensive applications for personnel management and in many cases have several systems, one for clocking in, one for applications, one for document management... This prevents them from analysing employee behaviour, facilitating an optimal experience and ultimately reaching them is sometimes impossible.

Keys to increase the feeling of belonging

We share some tips on how to achieve the big goal of increasing staff ownership and reducing turnover in the hotel sector.

  1. Listen to your partners

It is important to understand what their motivations, challenges, expectations and even discomfort are in order to make a diagnosis of the situation. With this, we will know what to improve in order to meet their emotional needs.

  1. Digitise information

In order to be able to make a diagnosis, it is necessary to collect your data properly. Ideally, you should use a single platform that integrates all personnel management actions, such as shift management, clocking in, absence requests and so on. This will even make the employee's life easier.

  1. Provides value

Not everything that motivates an employee is salary. That is why it is important to establish actions that make the employee feel valued, such as training programmes, incentives for objectives or a work-life balance.

  1. Recognises achievements

Work in the hotel industry is hard work, and employees know it. Therefore, it is more than necessary to give recognition to those who deserve it in order to motivate them to continue improving in their work.

Companies are more than just products and services, they are people with expectations, dreams and challenges. Therefore, to avoid talent drain in a sector as volatile as this one, it is necessary to establish a route to generate longer working relationships and more efficient companies.
At niikiis we are aware of the importance of strengthening the sense of belonging in the workplace. That's why we have internal communication tools that will help you with this task, such as our integrated social network to generate community and a better working environment. Do you want to know more? Request a demo now!

Learn more about how to transform in an agile and digital way in this area in the interview we did with Guillermo Rademarkers, a reference in the hotel sector.

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