3 benefits of automation in hotels

In the hotel world, providing an exceptional guest experience is essential to stand out and foster loyalty. Hotel automation is a powerful tool to optimize hotel management, increase operational efficiency and enhance employee engagement and well-being.

In this article, we are going to explain the main benefits that automation brings to the hospitality industry and how it can make a difference in the experience for both guests and staff.

Improved operational efficiency:

In the dynamic hotel environment, operational efficiency is essential for the smooth running of any hotel. Hotel automation plays a crucial role in this area, making it possible to simplify and streamline numerous processes in hotel management. These include:

• Automation of administrative and billing tasks: Thanks to automation, administrative tasks, such as issuing invoices and managing payments, can be streamlined. Guest records and stay details are kept organized and updated automatically, minimizing the possibility of errors and optimizing the hotel's financial management.
• Centralized management of room inventory and availability: Automation allows for centralized control of room inventory, rates and availability. This means that staff can easily manage room allocation and adjust rates in real time, ensuring optimal occupancy and avoiding potential overbooking or underbooking.

Improve customer experience:

Automation in hotels translates into a significantly improved stay experience for guests. Automation streamlines and optimizes numerous processes, resulting in a more efficient, enjoyable and hassle-free experience:

• Fast, no-wait check-in and check-out: Automation allows guests to check in and check out quickly and easily, avoiding long lines and unnecessary waiting at the front desk. This provides a smoother and more pleasant experience from the moment of arrival to the moment of departure.
• Personalization of services and preferences: Thanks to the customer profiles stored in the automated platform, hotels can learn the individual preferences and needs of each guest. This allows them to offer personalized services and anticipate customer needs, providing a unique and memorable experience.
• Expedited resolution of requests and issues: With automation, guests can make requests and report issues quickly and directly, which speeds up the response of hotel staff. The automated platform allows for efficient tracking of requests and ensures that each request is addressed in a timely manner.
• Smooth communication and immediate response: Automation facilitates internal communication among hotel employees, improving coordination and responsiveness to guest needs. Workers can quickly access relevant information and respond to requests in a timely manner, contributing to a more agile and satisfying guest experience.
• More time for customer service: By automating routine and administrative tasks, hotel workers have more time to focus on customer service and provide high-quality service. This allows for a closer and more personalized interaction with guests, which in turn creates a more welcoming and friendly environment.

3. Optimizes the management of public-facing workers:

Automation in hotel management also has a significant impact on employee management. By using an automated software or platform, hotels can optimize various aspects of their workforce management, leading to a more efficient and satisfying operation for workers:

• Simplified time and attendance and clocking: Automation allows accurate and automated recording of the hours worked by each employee. As well as breaks. Workers can clock in quickly and easily using mobile devices, tablets or terminals in the hotel, ensuring compliance with labor regulations and facilitating the generation of reports for payroll management.
• Efficient shift and absence management: With automated software, staff shifts can be planned optimally and equitably, taking into account the needs of the hotel and the preferences of the employees. In addition, the automated platform allows absence and vacation requests to be managed centrally, streamlining the approval and tracking of these requests in one place.
• Effective internal communication: The automated platform provides a fluid and secure communication channel for employees. Teams can exchange messages and share relevant information in real time, improving coordination, engagement and collaboration between different hotel departments.
• Simplified hiring and onboarding processes: Automation facilitates the management of hiring and onboarding processes for new hires. From posting job openings to signing contracts and providing welcome materials, the automated platform streamlines and simplifies the entire process of onboarding new team members.
• Training and professional development: With automated software, employees can access training and development courses. The platform offers a library of training content and tools to carry out evaluations and track each employee's learning progress.
• Measuring the work climate: Automation also facilitates the measurement of the work climate in the hotel. Surveys can be conducted and data can be collected on employee satisfaction and well-being, providing valuable information to identify areas for improvement and take actions to promote a more positive and motivating work environment.

niikiis: the all-in-one software for HORECA workers

To maximize the benefits of automation in hotel management and ensure an even more efficient and satisfying work environment for employees, niikiis is the ideal solution. 

With our software designed specifically for the management of front-of-house teams in the HORECA sector, you can digitize your hotel and improve its operational efficiency, save time and improve communication and engagement of your employees.