Welcome, Susana. To begin with, we would like you to tell us a little about yourself and your passion for people management.
How would you define a smart organisation in a nutshell?
The workplace is becoming increasingly demanding, increasing competitiveness and bureaucracy. Delegation allows managers to reduce their workload with the certainty that vital tasks will continue to be performed.
What is essential to consider in order to develop a smart organisation?
The main focus is on developing an organisation that responds affectively to the unresolved challenges of today's organisational world and achieves sustainable high performance in a number of ways:
- Sustainable over time: i.e. organisations that achieve their intended results on an ongoing and regular basis, rather than on an extraordinary and random basis.
- Sustainable for society: i.e. organisations that have a positive impact on the world, providing higher levels of fulfilment for all stakeholders involved.
How do you lead a smart organisation?
- Reducing emotional stress: there are several ways to achieve this, such as introducing humour into interactions with employees or reducing demands without losing excellence.
- Trust in the face of uncertainty: the last thing a leader can do is to behave erratically and derail continuously because it aggravates the situation. Working on the 5 fundamental aspects of trust is now more important than ever: Competence, Reliability, Transparency, Common Interest and Vulnerability.
- Providing meaning and significance: Talking about purpose is the key to a company, team or individual successfully overcoming this situation. A leader creates a space for reflection so that everyone understands the purpose of the team, its contribution to the organisation and its importance.
- Developing new skills: A good leader knows how to make a collective and individual diagnosis of strengths and areas for improvement in order to combine day-to-day work with a team development programme tailored to those identified development needs.
We thank Susana Foronda for taking the time to share her knowledge with us. To learn more about smart organisations, don't miss our full interview with Susana on 2 December on our YouTube channel.